Terms of Service

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER (SECTION 13). THEY REQUIRE DISPUTES TO BE RESOLVED INDIVIDUALLY THROUGH ARBITRATION, LIMIT MAYA'S LIABILITY, AND DISCLAIM WARRANTIES. BY USING THE SERVICES YOU AGREE TO THESE TERMS.

1. Who we are and acceptance

Maya AI ("Maya", "we", "us") is operated by Eas Era Inc, a Delaware corporation, 131 Continental Dr, Suite 305, Newark, DE 19713, United States. Contact: [email protected].

These Terms are a binding agreement between Eas Era Inc and the customer identified in an account registration or accepted order ("Customer" or "you"). They govern our websites, hosted platform, APIs, MCP tools, reports, trials, and related services (the "Services"). You accept these Terms by registering an account, clicking to accept, signing an order that references them, or accessing or using the Services. If you accept for an organization, you represent that you have authority to bind it, and "you" means that organization.

The Services are offered solely for business and professional use. You represent that you are at least 18 years old, are entering this agreement for business purposes and not as a consumer, and are not barred from using the Services under applicable law.

The Product Usage Agreement is incorporated into these Terms and sets out product-specific usage rules. If it conflicts with these Terms, these Terms control. An order form signed by both parties prevails over these Terms for the commercial terms it specifies. Your purchase-order or vendor-form boilerplate is rejected and has no effect unless we sign it.

2. Services and measurement disclaimers

Maya helps measure and analyze brand appearances in AI answers and may provide source analysis, website audits, competitive comparisons, traffic insights, generated content, recommendations, publishing tools, and integrations. Roadmaps, demonstrations, and beta features are not commitments to deliver functionality.

AI visibility measurement is a sample-based observation, not a census of real user activity and not a prediction of future results. Answers and scores vary with model version, location, language, time, personalization, and testing method. A monitored answer may differ from any answer an actual user sees. Metrics such as prompt volume, sentiment, rankings, share of voice, and visibility scores are derived values computed by Maya's methodology, which we may change at any time; a methodology change can shift values without any change in your actual visibility.

AI-generated material can be inaccurate, incomplete, outdated, biased, or similar to material generated for others. Citations do not establish that a statement is true or that you may reuse source material. You are solely responsible for reviewing and validating all outputs before publishing or relying on them.

We do not promise, and you may not rely on any expectation of, any particular ranking, AI citation, traffic level, revenue, conversion, content acceptance, or visibility improvement. Examples and case studies are illustrations, not guarantees.

We may enhance, modify, replace, limit, or discontinue any feature, measurement method, or interface at any time. Free tiers, trials, and betas may be changed, limited, or terminated at any time in our sole discretion, and we may delete inactive free accounts.

3. Accounts and your responsibilities

Provide accurate account and billing information and keep it current. You are responsible for safeguarding credentials, API keys, and integration tokens, and for all activity under your account, whether or not authorized by you, until you notify us in writing of a compromise. Notify us promptly of any suspected unauthorized use.

Workspace owners and administrators control members, permissions, projects, and shared content. If you join a workspace owned by another organization, that organization's administrators can access your work in it.

If you use the Services for clients (as an agency or otherwise), you represent that you have all rights and authorizations needed to process each client's data, connect client systems, and share reports, and you are solely responsible to your clients. Agency access does not permit resale of platform access or credential sharing across unrelated organizations.

4. License and restrictions

Subject to your compliance with this agreement and payment of applicable fees, we grant you a limited, nonexclusive, nontransferable, revocable right to use the Services for your internal business purposes and authorized client work during your subscription. Maya and its licensors retain all right, title, and interest in the Services, software, interfaces, methodologies, scoring logic, data compilations, documentation, and all related intellectual property. No rights are granted except as expressly stated.

You must not, and must not permit anyone to:

• access another customer's data, circumvent authentication or usage limits, or probe, scan, or test the Services' security without our written authorization;
• introduce malicious code, interfere with the Services, or impose an unreasonable load on our infrastructure;
• scrape, crawl, or systematically extract data from the Services, or use robots or automated means outside the APIs we provide;
• copy, modify, translate, or create derivative works of the Services, or reverse engineer, decompile, or disassemble any component except to the extent a law prohibits that restriction notwithstanding this clause;
• resell, sublicense, rent, lease, or provide the Services to third parties as a service bureau, or share credentials across unrelated organizations;
• use the Services or any data obtained from them to develop, train, improve, or market a competing product or service, or publish benchmarks or performance comparisons of the Services without our prior written consent;
• upload unlawful content, infringe intellectual-property, privacy, or publicity rights, impersonate others, or submit data you lack rights to use;
• use the Services for spam, fabricated reviews, deceptive endorsements, harassment, or unlawful surveillance;
• rely on the Services in connection with high-risk activities or as the basis for decisions with legal or similarly significant effects on individuals (including credit, employment, insurance, housing, or medical decisions);
• remove proprietary notices, or state or imply that any AI platform, or Maya, endorses you;
• use the Services in violation of U.S. export controls, sanctions, or other applicable law.

We may suspend or terminate access immediately if we believe in good faith that you have violated this Section.

5. Customer content, outputs, and platform data

You retain ownership of content you submit ("Customer Content"). You grant Maya a worldwide, royalty-free license to host, process, transmit, reproduce, analyze, display, and create derivative data from Customer Content to provide, secure, support, and improve the Services and to comply with law, including through subprocessors. You represent and warrant that you have all rights necessary to grant this license and that Customer Content does not violate law or third-party rights.

We do not use Customer Content to train foundation AI models. Processing content through AI models to deliver requested functionality is not training.

Subject to payment and these Terms, you may use outputs generated for your account for your business purposes. Outputs are provided as-is; they may be non-exclusive, similar to outputs generated for others, and ineligible for intellectual-property protection. Nothing transfers to you any rights in Maya's platform technology or in Maya's cross-customer datasets, indices, benchmarks, scoring models, or other platform-derived analytics, all of which Maya exclusively owns.

Maya may collect, generate, and use usage data, telemetry, and aggregated or de-identified data for any lawful business purpose, including improving the Services and publishing industry analyses, provided we do not publicly identify you as the source of specific confidential data without permission. You grant Maya the right to use your name and logo to identify you as a customer in marketing materials and customer lists. You may revoke that right prospectively by written notice.

If you provide suggestions or feedback, Maya may use them without restriction or compensation.

If you publicly reference Maya measurements or scores, you must reproduce them accurately and must not imply Maya's endorsement.

6. Third-party platforms and connectors

Maya is independent of the AI engines, search services, social networks, and commerce platforms it measures or connects to. Their names are used for identification only. Maya has no control over, and no responsibility or liability for, third-party platforms, their availability, their data, their policies, or changes they make. A measurement gap, data change, or feature impact caused by a third-party change is not a breach or defect.

Connecting an external account authorizes Maya to process data within the scopes you approve; you represent you are entitled to grant those scopes. Third-party services you connect are governed solely by their own terms, and your use of them is at your own risk. Revoking a connector stops future collection but does not affect data already received by third parties.

Publishing or modifying content through a connector occurs under your authorization, including standing authorizations you configure, and you are solely responsible for all published content.

7. Fees, billing, renewal, and taxes

You agree to pay all fees for your subscription and any add-ons, overages, or usage you purchase, in the currency and at the price shown at checkout or in your order. Fees are exclusive of taxes; you are responsible for all applicable taxes other than taxes on Maya's income.

Subscriptions renew automatically for successive periods equal to your billing term, and you authorize us to charge your payment method on each renewal, unless you cancel before the renewal date through your billing settings or by emailing [email protected]. Cancellation takes effect at the end of the current paid term; you retain access until then. We may change renewal pricing with notice before the renewal in which the change takes effect.

Trials convert to paid subscriptions only as disclosed at enrollment. Unused allowances do not roll over unless expressly stated. "Unlimited" features are subject to the fair-use rules of the Product Usage Agreement.

If payment fails or an amount is past due, we may suspend the Services until paid and charge interest at the lesser of 1.5% per month or the maximum lawful rate, plus reasonable collection costs. You must raise any billing dispute in writing within 30 days of the charge; undisputed amounts remain payable.

Except as expressly stated in the Refund Policy or required by applicable law, all fees are non-refundable, and there are no refunds or credits for partial periods, unused capacity, downgrades, or dissatisfaction.

8. Term, suspension, and termination

This agreement runs until all subscriptions expire or are terminated. We may suspend or restrict the Services immediately, without liability, to address a security risk, suspected violation of this agreement, unlawful use, nonpayment, or a legal requirement.

Either party may terminate for material breach not cured within 30 days of written notice. We may also terminate for convenience effective at the end of your current paid term, or earlier with a pro-rata refund of prepaid unused fees as your sole remedy. Upon any termination or expiration, your access ends, and we may delete Customer Content after a reasonable period; export your data before termination. Legal holds and backups may delay deletion. Maya is not an archive; you are solely responsible for retaining copies of your data.

Sections that by their nature survive — including accrued payment obligations, ownership, confidentiality, disclaimers, limitations of liability, indemnification, and dispute resolution — survive termination.

9. Confidentiality and privacy

Each party will protect the other's nonpublic business information with reasonable care, use it only to perform this agreement, and disclose it only to personnel, advisers, and providers under confidentiality duties. Confidentiality does not cover information that is public without breach, already known, independently developed, or lawfully received; compelled disclosures must be limited to what is required. These duties last three years after termination, and indefinitely for trade secrets.

The Privacy Policy describes our data practices. Where we process personal data on your behalf, our data processing addendum (available on request) applies. You are solely responsible for the lawfulness of the data you submit, for any required notices and consents, and for your compliance with data-protection laws applicable to you.

10. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, ALL OUTPUTS, AND ALL DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. MAYA AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE. MAYA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DATA OR OUTPUTS WILL BE ACCURATE, COMPLETE, OR CURRENT, OR THAT ANY DEFECT WILL BE CORRECTED. NO ADVICE OR INFORMATION OBTAINED FROM MAYA CREATES ANY WARRANTY. OUTPUTS ARE NOT LEGAL, MEDICAL, FINANCIAL, OR OTHER PROFESSIONAL ADVICE. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES IS TO STOP USING THEM.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL MAYA OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; AND (B) MAYA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, UNDER ANY THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), WILL NOT EXCEED THE FEES YOU ACTUALLY PAID TO MAYA FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT, OR ONE HUNDRED U.S. DOLLARS (USD 100) IF YOU HAVE PAID NO FEES. MULTIPLE CLAIMS DO NOT ENLARGE THIS LIMIT.

THE PARTIES AGREE THAT THIS SECTION REFLECTS A REASONABLE ALLOCATION OF RISK AND THAT MAYA'S PRICING REFLECTS THIS ALLOCATION. THESE LIMITS APPLY NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT WHERE A LIMITATION IS PROHIBITED BY APPLICABLE LAW, IN WHICH CASE LIABILITY IS LIMITED TO THE SMALLEST AMOUNT AND NARROWEST SCOPE THE LAW ALLOWS.

12. Indemnification

You will defend, indemnify, and hold harmless Maya, its affiliates, and their officers, directors, employees, and agents from and against any third-party claim, demand, action, or proceeding, and all resulting damages, penalties, costs, and expenses (including reasonable attorneys' fees), arising out of or relating to: (a) Customer Content; (b) your use of the Services or outputs, including content you publish; (c) your violation of this agreement or of applicable law; (d) your violation of third-party rights; or (e) claims by your clients or users. Maya may participate in the defense with its own counsel at its own expense, and you may not settle any claim in a way that imposes obligations or admissions on Maya without Maya's prior written consent.

13. BINDING ARBITRATION, CLASS ACTION WAIVER, AND JURY WAIVER

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR RIGHTS.

Any dispute, claim, or controversy arising out of or relating to this agreement or the Services that cannot be resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, by a single arbitrator, in English. The seat of arbitration is Wilmington, Delaware; hearings may be conducted remotely. The Federal Arbitration Act governs this Section. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement.

CLASS ACTION WAIVER: ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in the courts specified below.

JURY TRIAL WAIVER: TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT, EACH PARTY KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVES ITS RIGHT TO A TRIAL BY JURY.

Exceptions: either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or other equitable relief in court to protect its intellectual property, confidential information, or the security of the Services. Before initiating arbitration, the initiating party must send a written notice of dispute to the other party and allow 30 days for informal resolution.

Opt-out: you may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, stating your account and your decision to opt out. Opting out does not affect any other provision.

Any claim must be filed within one (1) year after the claim accrued, or it is permanently barred.

14. General

Governing law and venue. This agreement is governed by the laws of the State of Delaware, excluding its conflict-of-laws rules and the U.N. Convention on Contracts for the International Sale of Goods. For matters not subject to arbitration, the state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to their personal jurisdiction and waives objections to venue.

Changes. We may update these Terms from time to time. For material changes, we will provide notice (by email, in-product notice, or posting) at least 30 days before they take effect, unless a change is required for legal or security reasons. Continued use of the Services after the effective date constitutes acceptance. If you do not agree, your remedy is to cancel before the change takes effect.

Notices. Legal notices to Maya must be sent to [email protected] or our postal address above. We may give notice through the Services or to your account email.

Assignment. You may not assign this agreement without our prior written consent; any attempted assignment in violation is void. Maya may assign this agreement in connection with a merger, acquisition, reorganization, or sale of assets.

Force majeure. Maya is not liable for any delay or failure caused by events beyond its reasonable control, including acts of third-party platforms and providers, internet failures, and government actions.

Miscellaneous. If a provision is unenforceable, it will be enforced to the maximum extent permissible and the remainder stays in effect. Failure to enforce a provision is not a waiver. The parties are independent contractors; there are no third-party beneficiaries except Maya's indemnified parties under Section 12. This agreement, together with the documents it incorporates and any signed order, is the entire agreement and supersedes all prior or contemporaneous understandings.